Legal & Policies

Policies & Information

Clear rules for shopping, payments, delivery, warranties, and CCTV installation bookings. Please read the relevant policy before you pay.

• Privacy PolicyHow AVU Technologies collects, uses, and protects your information when you shop, book installation, or contact us.
• Terms & ConditionsRules for using AVU Technologies website, app, product purchases, and installation bookings.
• Refunds & CancellationsWhen orders and bookings can be cancelled, and how refunds are handled after PhonePe verification.
• Shipping & DeliveryHow AVU Technologies delivers products in Hyderabad & surrounding areas and what customers must provide.
• Returns & ReplacementEligibility and process for returns and replacements of AVU products.
• WarrantyHow product and installation warranties work at AVU.
• Payment PolicyHow PhonePe payments are authorised and verified for AVU orders and bookings.
• Booking & InstallationRules for site surveys, CCTV installation bookings, rescheduling, and on-site requirements.
• Cookie PolicyCookies and similar storage used on the AVU website.
• DisclaimerLimits of website information for products and installation services.
• Grievance RedressalHow to raise a formal complaint with AVU and track your ticket.
• Contact UsHow to reach AVU Technologies in Hyderabad.