Booking & Installation Policy

A booking is created after you submit the booking form and our backend stores it. PhonePe bookings remain unpaid until payment is verified; pay-later bookings follow the selected option.

Preferred date and slot are requests — final confirmation may be communicated by phone/WhatsApp after review.

Reschedule and cancel tools require sufficient notice (default minimum about 2–2 hours before the visit, per site booking policy).

Customer unavailability at the site may require a fresh slot and can delay the project.

Provide accurate address and map location. Ensure safe access, parking where needed, electrical power, and permission to drill/cable.

Existing wiring quality, internet/network readiness for IP cameras, and civil constraints can affect the plan. Additional materials or work beyond the quote are discussed before proceeding.

On completion, check camera views and basic operation with the technician when present. Post-installation support follows warranty and support channels.

Service refunds follow the Refund & Cancellation Policy after review — they are not automatic for every change of mind after work has started.