Shipping & Delivery Policy

AVU Technologies delivers products to the address you provide at checkout. Enter a complete delivery address (including PIN code) so we know where to send your order.

Product delivery is not limited by your current GPS location. Site visit / installation availability may still vary by area and is handled separately.

Orders are processed after payment is verified (or as agreed for supported pay-later flows). Some products show an indicative “ships in days” value on the catalogue; this is an estimate, not a guaranteed courier SLA.

We do not promise same-day nationwide courier delivery unless explicitly confirmed for your order.

Online checkout may show ₹0 shipping when delivery is arranged as rider COD (for example Rapido), where you pay the rider directly. When shipping is “included”, charges follow the cart quote.

Installation fees are separate from product shipping when installation is selected.

Provide complete address, pin code, and reachable phone. Map pins help our team; they must match the place where goods should arrive.

If you are unavailable, the address is wrong, or access is denied, re-attempts may be delayed or recharged. Damaged or missing packages must be reported promptly with photos and order number.

When products and installation are combined, delivery and technician visits may be scheduled together or separately. We will use your phone / WhatsApp for coordination.

Keep packaging until you confirm contents. Raise disputes quickly so we can investigate with partners.