Legal & Policies
Grievance Redressal
How to raise a formal complaint with AVU and track your ticket.
- Version
- 1.0
- Effective
- 05/09/2026
- Last updated
- 05/09/2026
1. Grievance Officer
Name: [To be confirmed]
Designation: Grievance Officer
Email: avuindia5@gmail.com
Phone: +91 96763 46179
Address: [To be confirmed], Hyderabad, Telangana
Fields marked “To be confirmed” must be completed by AVU before presenting this page as a statutory grievance notice.
2. How to complain
Use the form on this page with your name, contact details, order or booking ID if any, category, and a clear description. Attach photos where helpful.
You will receive a ticket number (format AVU-GRV-YEAR-######). Keep it for follow-up. We aim to acknowledge and update complaints in a reasonable time; complex cases involving manufacturers or gateways may take longer.
