Return & Replacement Policy

Returns or replacements may be considered for wrong item shipped, missing components listed on the invoice, or DOA / manufacturing defects identified promptly with evidence.

Opened consumables, custom-cut cables, installed/used cameras with physical damage, or software issues caused by incorrect configuration may be ineligible.

No single automatic return window is hard-coded. Eligibility is confirmed after our team reviews your request and product condition.

Use Contact Support / Grievance with order number, clear photos or video, and package condition. Keep original packaging when possible.

AVU may inspect the product before approving replacement or refund. Pickup logistics depend on location and product type.

Early DOA issues are often handled as returns/replacements. Later defects usually follow the Warranty Policy and manufacturer process.

Approval of a return does not automatically waive inspection outcomes.